Receptionists and information clerks
SOC Code: 43-4171Also known as:
Appointment Clerk, Appointment Scheduler, Appointment Setter, Automobile Club Information Clerk (Auto Club Info Clerk), Bilingual Receptionist
Median Annual Salary
$37,230
+0.0% growth (2024-2034)
129K
Openings/Year
1.0M
Current Jobs
What Receptionists and information clerks Do
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
💰 Salary
$37,230
Median annual wage (2024)
📈 Job Growth
+0.0%
Little or no change
🎓 Education
High school diploma or equivalent
Typical entry-level requirement
🚀 Annual Openings
129K
Projected average per year
📚 On-the-Job Training
Short-term on-the-job training
Expected training period
Employment Projections (2024-2034)
Current Employment (2024)
1,007,200
Projected Employment (2034)
1,007,600
Related Careers
Switchboard operators, including answering service
$38,370 •
-26.3% growth
Customer service representatives
$42,830 •
-5.5% growth
Medical secretaries and administrative assistants
$44,640 •
+4.2% growth
Secretaries and administrative assistants, except legal, medical, and executive
$46,290 •
-1.6% growth
Office clerks, general
$43,630 •
-6.7% growth
Top Skills Required
Speaking
Active Listening
Service Orientation
Reading Comprehension
Critical Thinking
Daily Tasks & Responsibilities
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Hear and resolve complaints from customers or the public.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Technology & Tools
📚 Entry-Level Education
High school diploma or equivalent
Most common requirement
🎯 Recommended Education
High School Diploma
O*NET recommended level
Degree Programs for Receptionists and information clerks
These degree programs can prepare you for a career as a receptionists and information clerks:
Receptionist
87 degrees awarded •
11 colleges offer this program
Veterinary Reception/Receptionist
11 degrees awarded •
1 colleges offer this program
Best Colleges for Becoming a Receptionists and information clerks
Ranked by Repit grade, then by degrees in related programs. These are the top-rated colleges that prepare students to become receptionists and information clerks.
| # | College | Location | Related Degrees | Repit Grade |
|---|---|---|---|---|
| 1 | Renton Technical College | Renton, WA | 18 | C+ |
| 2 | Gateway Technical College | Kenosha, WI | 16 | C+ |
| 3 | Spokane Community College | Spokane, WA | 12 | C+ |
| 4 | Chippewa Valley Technical College | Eau Claire, WI | 12 | C+ |
| 5 | Fox Valley Technical College | Appleton, WI | 9 | C+ |
| 6 | The University of Montana | Missoula, MT | 2 | C+ |
| 7 | Dickinson State University | Dickinson, ND | 2 | C+ |
| 8 | South Puget Sound Community College | Olympia, WA | 6 | C |
| 9 | Nicolet Area Technical College | Rhinelander, WI | 4 | C |
| 10 | Peninsula College | Port Angeles, WA | 3 | C |
| 11 | South Central College | North Mankato, MN | 3 | C |
| 12 | Escondido Adult School | Escondido, CA | 11 | D |
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Frequently Asked Questions
How much do receptionists and information clerks make?
The median annual salary for receptionists and information clerks is $37,230.
What education do receptionists and information clerks need?
Most receptionists and information clerks positions require a high school diploma or equivalent.
Common degree programs include Receptionist, Veterinary Reception/Receptionist.
Is becoming receptionists and information clerks a good career choice?
Receptionists and information clerks is projected to see +0.0% job growth from 2024 to 2034,
which is about average for all occupations. With approximately 128,500 job openings expected annually,
there are good opportunities for those entering the field.
What are the best colleges for receptionists and information clerks?
Top colleges for aspiring receptionists and information clerks include
Renton Technical College, Gateway Technical College, Spokane Community College, Chippewa Valley Technical College, Fox Valley Technical College.
These schools are ranked based on their Repit grade and the number of graduates in related programs.
What other job titles are similar to receptionists and information clerks?
Receptionists and information clerks may also be known as: Appointment Clerk, Appointment Scheduler, Appointment Setter, Automobile Club Information Clerk (Auto Club Info Clerk), Bilingual Receptionist, Call Center Agent, Call Center Operator, Call Center Representative (Call Center Rep), Call Taker, Clerk Specialist, Clinic Receptionist, Customer Care Representative (CCR), Dental Receptionist, ER Clerk (Emergency Room Clerk), Front Desk Associate, Front Desk Clerk, Front Desk Officer, Front Desk Receptionist, Front Office Receptionist, Greeter.
These titles often refer to similar roles with varying responsibilities or specializations.