Insurance claims and policy processing clerks
SOC Code: 43-9041Also known as:
Agency Service Representative (Agency Service Rep), Auto Claims Rep (Automotive Claims Representative), Auto Liability Claims Rep (Automotive Liability Claims Representative), Billing and Insurance Coordinator, Bodily Injury Claims Representative (Bodily Injury Claims Rep)
Median Annual Salary
$48,450
-3.7% growth (2024-2034)
20K
Openings/Year
257K
Current Jobs
What Insurance claims and policy processing clerks Do
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
💰 Salary
$48,450
Median annual wage (2024)
📈 Job Growth
-3.7%
Decline
🎓 Education
High school diploma or equivalent
Typical entry-level requirement
🚀 Annual Openings
20K
Projected average per year
📚 On-the-Job Training
Moderate-term on-the-job training
Expected training period
Employment Projections (2024-2034)
Current Employment (2024)
256,700
Projected Employment (2034)
247,200
Related Careers
Billing and posting clerks
$47,170 •
-0.4% growth
Credit authorizers, checkers, and clerks
$49,130 •
-6.2% growth
Customer service representatives
$42,830 •
-5.5% growth
Eligibility interviewers, government programs
$51,500 •
+1.0% growth
Loan interviewers and clerks
$48,950 •
-2.3% growth
Top Skills Required
Reading Comprehension
Time Management
Speaking
Active Listening
Critical Thinking
Daily Tasks & Responsibilities
- Prepare insurance claim forms or related documents, and review them for completeness.
- Calculate amount of claim.
- Post or attach information to claim file.
- Transmit claims for payment or further investigation.
- Contact insured or other involved persons to obtain missing information.
- Review insurance policy to determine coverage.
- Process and record new insurance policies and claims.
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
- Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
- Correspond with insured or agent to obtain information or to inform them of account status or changes.
Technology & Tools
📚 Entry-Level Education
High school diploma or equivalent
Most common requirement
🎯 Recommended Education
High School Diploma
O*NET recommended level
Degree Programs for Insurance claims and policy processing clerks
These degree programs can prepare you for a career as a insurance claims and policy processing clerks:
General Office Occupations and Clerical Services
1,543 degrees awarded •
116 colleges offer this program
Best Colleges for Becoming a Insurance claims and policy processing clerks
Ranked by Repit grade, then by degrees in related programs. These are the top-rated colleges that prepare students to become insurance claims and policy processing clerks.
Want this ranking as a spreadsheet? Investor Pro+ members can export any Repit table to CSV. See plans →
Frequently Asked Questions
How much do insurance claims and policy processing clerks make?
The median annual salary for insurance claims and policy processing clerks is $48,450.
What education do insurance claims and policy processing clerks need?
Most insurance claims and policy processing clerks positions require a high school diploma or equivalent.
Common degree programs include General Office Occupations and Clerical Services.
Is becoming insurance claims and policy processing clerks a good career choice?
Insurance claims and policy processing clerks is projected to see -3.7% job growth from 2024 to 2034,
which reflects some decline in the field. With approximately 20,300 job openings expected annually,
there are good opportunities for those entering the field.
What are the best colleges for insurance claims and policy processing clerks?
Top colleges for aspiring insurance claims and policy processing clerks include
Bob Jones University, Diversified Vocational College, Panola College, Davis Technical College, Eastern Arizona College.
These schools are ranked based on their Repit grade and the number of graduates in related programs.
What other job titles are similar to insurance claims and policy processing clerks?
Insurance claims and policy processing clerks may also be known as: Agency Service Representative (Agency Service Rep), Auto Claims Rep (Automotive Claims Representative), Auto Liability Claims Rep (Automotive Liability Claims Representative), Billing and Insurance Coordinator, Bodily Injury Claims Representative (Bodily Injury Claims Rep), Cancellation Clerk, Claim Representative (Claims Rep), Claims Adjudicator, Claims Analyst, Claims Assistant, Claims Associate, Claims Clerk, Claims Coordinator, Claims Customer Service Representative (Claims CSR), Claims Processing Specialist (CPS), Claims Processor, Claims Representative (Claims Rep), Claims Service Representative (Claims Service Rep), Claims Sorter, Claims Taker.
These titles often refer to similar roles with varying responsibilities or specializations.